Terms of sale
In accordance with art. 7 of leg. Decree 70/2003, leg. Decree 185/99 on remotely concluded contracts and GUARANTEES for the buyer.
Subjects
Supplier:
The company, Resolfin Srl, with its headquarter in Via Monterosa, 3, 00071 – Pomezia and VAT registered number 12501551001 hereinafter nominated as the supplier.
Client:
The subject identified by the data inserted during registration and the acceptance of the present general conditions (hereinafter named Client).
Purpose of the service
Through the e-commerce service, the supplier provides a virtual store to the client where it is possible to view indoor and outdoor flags and other accessories online.
The client can view the supplier’s electronic catalog and its offers and purchase them through the supplier under the present terms of sale.
Right to privacy
The supplier informs that it is possible to browse the website without being a registered user and have access to information, product details, price lists and all services made available without the need to insert personal data.
It is compulsory to insert the required data in order to use services, such as newsletters and online purchasing.
The provision of data is not compulsory, but it is aimed at building and maintaining the contractual relationship with the supplier which can’t take place in case of refusal.
The data provided, or, referred by you could be communicated to:
- external parties who carry out specific roles on our behalf (product delivery, producers of the items requested, accounting, tax compliance, information system management, market research);
- banking institutions for the management of income and payments deriving from the execution of contracts.
Nature of the relationship and cases of non-applicability of consumer protection laws
In compliance to what is foreseen by the current national and community laws in force, the economic relationship between the supplier and client is disciplined by the regulation to protect consumers exclusively in the case where the client only purchases for personal, and not working, purposes.
As such, the relationships between the supplier and the client who purchases for work related motives by providing us with their VAT registration number, are exempt from the consumer protection law.
Prices
Unless otherwise written, all prices indicated are intended as “VAT excluded” and are expressed in Euros.
The validity of the prices shown is the one indicated at the moment the order was forwarded to the supplier.
he prices of some or all products can, in fact, change many times during the day without any warnings.
For every order, the invoice is emitted and sent together with the goods.
The supplier isn’t responsible for any additional taxes imposed by other countries.
Payment
The client has the possibility to choose among several payment methods
1. Wire transfer in advance to:
Resolfin srl – Via Monterosa 3, 00071 – Pomezia (RM)
Bank of reference: Banca Intesa Sanpaolo spa – Via Roma 132 – 00071 Pomezia (RM)
IBAN: IT86I0200822006000105919290
If you choose the ½ wire transfer in advance payment, you need to send the copy of the payment eceipt to the fax number 069145227 within 7 working days.
Beyond this date, the order shall be considered null..
2. Payment by credit card through the protected and guaranteed STRIPE circuit.
Purchase orders
Each order is distinguished by a unique code number (order number) and contains the indication of the system’s order date, the detail of the items purchased, with shipping fees and single inclusive VAT prices in Euros
The receipt of the order doesn’t bind the supplier until the information system is updated and there is a confirmed written email sent to the address provided during registration.
Delivery: costs, methods and times.
he supplier will ship by express courier, otherwise, the client has the possibility to request and collect at our facilities or at another location agreed together with the supplier. (Please note that goods won’t be shipped to Livigno and Campione d’Italia.)
The transport cost with express courier in Italy (EXCLUDING THE MINORI ISLANDS AND VENICE) is set at 8.00 euros + VAT (excluding the purchase of flagpoles in fiberglass).
The transport cost by express courier TO THE MINORI ISLANDS AND VENICE has to be calculated.
The transport cost by express courier in Europe (Schengen area) is set at 15.00 euros (excluding the purchase of flagpoles).
Transport is free for orders above €500.00 + VAT (excluding the purchase of flagpoles in fiberglass).
The costs and other fees connected to transport and/or shipping of the products are calculated and detailed in the order confirmation and the purchasing invoice.
Upon receiving the goods at your home address, the client should verify the integrity of the items as well as the quantity and quality with what was indicated in the accompanied document.
In case of discrepancies and/or deformities, it is up to the client to write them down on the transportation document (delivery note or waybill) in order to enforce your rights.
The delivery times communicated to the customer correspond to 2/6 working days and reflect the information received from the express courier. Any delays or discrepancies are attributable to the express courier.
Shipping days must always be added to processing days: order processing and delivery are two distinct and separate services and must always be added together. Even in the case of "Flash" processing (see GTC point 2), the indicated days refer to processing, to which delivery days must be added.
Once the goods are entrusted to the courier, we no longer have any responsibility for them, as they are no longer under our direct control.
Any responsibility for delivery difficulties is not attributable to us but falls under the strict and direct control and responsibility of the carrier.
IMPORTANT, HOW TO BEHAVE AT THE TIME OF DELIVERY:
- Check the integrity of the packages;
- If damaged, sign the courier's receipt writing on it "damaged product" or "damaged packaging".
If the packaging is intact but with evident signs of mishandling, simply write "subject to inspection"; - In the case of packages in good condition, simply place your regular signature.
Complaints and shipping delays
The client has the faculty to verbally communicate any problems (errors, inconveniences or delays in delivery) by telephone at +39.06.9145226 or in writing at the email address “info@resolfin.com” (from Italy).
These communications received will be treated with maximum urgency in order to resolve any inconveniences caused in order to pursue the client’s total satisfaction.
Right of withdrawal
(Only valid for private clients and not applicable to companies)
The client receives written instructions to exercise the right of withdrawal for every order.
The unsatisfied client can exercise the right of withdrawal (leg. Decree 22/05/99 n.185 – protection of consumers for remotely concluded contracts) within ten working days starting from the receipt of the good, by sending us a registered postal letter with confirmation of receipt at the following address, Resolfin s.r.l. Via Monterosa 3, 00071 – Pomezia (RM).
The withdrawal can also be sent with the same terms by telegram as long as it is confirmed through a registered letter with confirmation receipt within the following 48 hours.
In order to receive the refund, the consumer must resend the purchased items to the supplier’s office at Via Monterosa 3, 00071 – Pomezia (RM) within ten days.
The client has the right to withdraw without any penalties and the only expenses borne by the client are those relating to the return of the product and not to those relative to the first shipment by the supplier.
To comply with the correct relationship with the supplier, the client is committed to storing and keeping the received products they want to withdraw, with the utmost care and intact with the original packaging.
The expenses and risks resulting from the transportation of the return are borne fully by the client.
The return of broken, deteriorated or incomplete products won’t be accepted by the supplier and will be returned to the sender with additional transportation costs.
The supplier will go ahead with refunding the client once the supplier has received the goods in compliance with what was indicated and mentioned above.
The right of withdrawal is excluded for personalized products, as per Art. 59 of the Consumer Code.
Products made with agreed services (graphic design, Flash processing...etc.) are to be considered personalized and therefore excluded from the right of withdrawal, as per Art. 59 of the Consumer Code.
Guarantees given by the client
The client guarantees, by assuming every responsibility, and exempting the supplier from any prejudicial consequence, that the data provided during the registration of the present general conditions are truthful and is the real identification of the client, who, additionally commits him/ herself to immediately inform the supplier in written form, or by email, of any changes to the data provided.
Furthermore, the client is informed about the need to communicate a valid email address to the supplier in order to allow the supplier to confirm the order as well as any additional communications.
By sending the order, the Customer declares to have full and legitimate ownership and availability of the images, logos, designs and anything else that is the subject of supply and guarantees their compliance with mandatory legal or regulatory provisions, releasing the Supplier from any and all responsibility however dependent on or connected to their use.
In particular, the Customer guarantees that the subject matter of supply does not violate any copyright, distinctive sign, design, patent or other third-party rights and undertakes to hold harmless and indemnify the Supplier against any and all third-party claims for violation of copyright or other intellectual and/or industrial property rights as well as for any other title, action or reason however connected to the subject matter of supply.
The Supplier, who will not in any case proceed to verify the subject matter of supply, except in relation to graphic compatibility with the specific requirements, nevertheless reserves the right not to accept the order or not to execute it when this would involve an obvious violation of third-party intellectual and/or industrial property rights or when its contents are contrary to public order or public morality.
Limitations of liability
The supplier declines any responsibility for malfunctions, service interruptions or performance degradation, whether or not these are due to force majeure or unforeseeable circumstances, when they are not directly attributable to the supplier due to its intent or gross negligence.
Validity of communications
The client accepts that notifications and communications concerning all online services (including those relating to purchase orders) are carried out by the supplier in electronic format (e-mail) and through web services. The client acknowledges its full validity and expressly renounces, from now, the declarations sent and/or received in electronic format.
Complaints
The client can send their complaints to the supplier by:
- The information page as either a registered user or a non-registered one;
- The notes field present in every order detail sheet;
- Email;
- Telephone: +39 06-9145226.;
- Registered post with notification of receipt, addressed to Resolfin s.r.l. Via di Monterosa 3, 00071 – Pomezia (RM).
Cost of using distance communication techniques
Connection costs are applied by the client’s internet service provider for all online services, and so the client should consult the provider should they want to find out more about costs.
Applicable laws
The European Community laws in force are exclusively applied to all of the supplier’s e-commerce service sites.
The client declares having read and specifically accepting the clauses of the following articles of
the general terms of sale on the supplier’s sites:
7 (term of forfeiture to assert the discrepancies);
12 (guarantees given by the client);
13 (limitations or liability);
14 (validity of electronic communications); e-commerce: information on privacy protection and data processing.
CONDITIONS OF SALE FOR SUPPLY (VISUAL LAB)
Processing of personal data
The parties mutually acknowledge that they know and apply, within their respective companies, all current regulations, both primary and secondary, for the correct management of processing, including EU Regulation 2016/679.
The Parties also mutually acknowledge that they have correctly informed themselves about each other's personal data processing and undertake to carry out all activities within their competence in full compliance with the regulations in force from time to time.
Without prejudice to the provisions of articles 8.5 and 9, each party, as an independent data controller, guarantees from now on, assuming full responsibility in this regard, that personal data of third parties, including those of end customers, will be processed solely for purposes inherent to or in any case connected with the execution of this Agreement.
The sales contract is deemed concluded under full observance of the rules, agreements, conditions and procedures contained in the order confirmation and technical sheets and in particular in the descriptions, quantities and any attached drawings, which the parties declare to know well and accept without any reservation.
By issuing an order, the customer expressly accepts the validity of these GTC.
All attachments to the offer, images, catalogs, drawings etc. must be considered purely indicative and are not considered contractual elements; they remain the property of Resolfin srl.
Reproduction, transfer or publication without written authorization from Resolfin srl is prohibited.
Copyright for the technical representations we provide remains our property.
We reserve the right to apply our company logo or a special mark on all products we manufacture.
With the conclusion of the contract, the customer acknowledges their consent for the works we perform at their premises to be used by us for advertising purposes.
The customer is responsible for completing bureaucratic and authorization procedures with the competent offices for the installation of purchased products. By signing this contract, the client declares to have obtained the necessary authorizations and/or licenses, holding Resolfin srl harmless from any civil and criminal liability.
Production times are specified in the price list and/or order confirmation and are always understood as working days from order formalization.
Standard packaging included – anonymous packaging available upon request.
In case of delivery by courier, shipping times will be added to the indicated times, which may vary in relation to the delivery location. For order formalization, the following are required:
a) Signed order confirmation;
b) Payment;
c) Sending and/or approval of graphic file.
Common rule for timing calculation: order formalization must occur by 10:00 AM at the latest for the calculation of days to include the same day the order is placed.
When bank transfer payment has been agreed upon, sending the complete accounting document with C.R.O. will be sufficient.
Payment is indicated in the order confirmation. Available payment types:
· Advance bank transfer (send payment confirmation) or electronic payment;
· Direct remittance on sight – in case of pickup at our headquarters;
· Bank collection 30 days – (only for resellers following credit line approval);
· Direct remittance after receipt of goods (valid for public administration).
It is agreed that in case of non-compliance with payment terms beyond 5 days from the deadline or from a simple request made by the company (without the need for a formal notice), the legal default interest rate pursuant to Legislative Decree no. 192/2012 will apply.
It is agreed that delivery is always ex-works from our Pomezia headquarters, even if the customer decides to use couriers contracted with Resolfin srl for shipping.
Resolfin srl is not liable for any transport damage or delays on products; the customer must sign delivery notes with "subject to inspection" and communicate any defects within 24 hours of delivery.
Any modifications, additions or variants defined or requested during work or in any case communicated after contract conclusion must be formulated directly to Resolfin srl and will be governed by a new contract or appendix with postponement of the terms referred to in point 2.
Warranties and conformity
We guarantee the absence of material and performance defects in accordance with the recognized state of the art.
Resolfin guarantees the use of materials conforming to customer requests or sales specifications.
Textile products.
Textile products exposed outdoors are not covered by durability warranty as it is limited by meteorological conditions, therefore falling within the field of consumable materials. Product classification for flags and banners: industrial advertising visible from a distance.
Dimensional tolerance allowed on flat textile products ± 5% UNI EN 1773:1998.
Color tolerance allowed ≤ Δ 6 in accordance with ISO 12647-2 for outdoor products.
To be recognized, printing defects must be visible to the naked eye from a distance of 3.5 meters with daylight from above (not backlit).
Double-sided flags have an internal black fabric to ensure opacity of text from front to back. In case of white background, the final color will be slightly grayish due to the presence of this internal fabric: where possible, it is recommended to set the graphic layout with a colored background.
Stainless Steel.
Any appearance of rust spots or stains after installation depends on atmospheric and/or environmental pollution and not on defective material. Such inconveniences are not covered by warranty, do not damage the material and do not give right to complaints or replacements. The customer is aware that in such cases extraordinary cleaning with specific products is sufficient as indicated in the Manual for use, cleaning and maintenance for stainless steel provided by Resolfin srl.
For personalized materials, complaints will not be accepted if the print file provided by the customer is not made in accordance with the "graphic file execution instructions" present on the resolfin.com website or if the "graphic file control" service has not been purchased. The customer must communicate defects within three days of receiving the goods or the occurrence of the defect itself via PEC to resolfinsrl@legalmail.it attaching explanatory photos.
By sending the order, the Customer declares to have full and legitimate ownership and availability of images, logos, drawings and anything else that is the subject of supply and guarantees their compliance with mandatory legal or regulatory provisions, releasing the Supplier from any and all responsibility however dependent on or connected to their use.
In particular, the Customer guarantees that the subject matter of supply does not violate any copyright, distinctive sign, design, patent or other third-party rights and undertakes to hold harmless and indemnify the Supplier against any and all third-party claims for violation of copyright or other intellectual and/or industrial property rights as well as for any other title, action or reason however connected to the subject matter of supply.
The Supplier, who will not in any case proceed to verify the subject matter of supply, except in relation to graphic compatibility with specific requirements, nevertheless reserves the right not to accept the order or not to execute it when this would involve an obvious violation of third-party intellectual and/or industrial property rights or when its contents are contrary to public order or public morality.
For the purposes of this contract, client and contractor maintain domicile at their respective headquarters.
Retention of title clause. It is agreed that the goods and works subject to this contract will pass into the buyer's ownership only after full payment of the price has actually been made.
The parties agree that in case of dispute, the following will apply in order:
• Ordinary law and civil code;
• These GTC;
• Agreements, conditions and accords referred to in the order form;
• Customer's contractual conditions even if signed by the supplier. For any dispute that may arise regarding the interpretation, effectiveness, and execution of this contract, the parties agree that the competent court shall be that of Rome.