Delivery: costs, methods and times.
The supplier will ship by express courier, otherwise, the client has the possibility to request and collect at our facilities or at another location agreed together with the supplier. (Please note that goods won’t be shipped to Livigno and Campione d’Italia).
The transport cost with express courier in Italy (EXCLUDING THE MINORI ISLANDS AND VENICE) is set at 8.00 euros + VAT (excluding the purchase of flagpoles in fiberglass).
The transport cost by express courier TO THE MINORI ISLANDS AND VENICE has to be calculated.
The transport cost by express courier in Europe (Schengen area) is set at 15.00 euros (excluding the purchase of flagpoles).
Transport is free for orders above €500.00 + VAT (excluding the purchase of flagpoles in fiberglass).
The costs and other fees connected to transport and/or shipping of the products are calculated and detailed in the order confirmation and the purchasing invoice.
Upon receiving the goods at your home address, the client should verify the integrity of the items as well as the quantity and quality with what was indicated in the accompanied document. In case of discrepancies and/or deformities, it is up to the client to write them down on the transportation document (delivery note or waybill) in order to enforce your rights. Shipping times will be communicated to the client within 2/6 working days and is in line with the information received by the express courier. Any delays or damages are to be attributed to the express courier.
Complaints and shipping delays
The client has the faculty to verbally communicate any problems (errors, inconveniences or delays in delivery) by telephone at +39.06.9145226 or in writing at the email address firstname.lastname@example.org (from Italy). These communications received will be treated with maximum urgency in order to resolve any
inconveniences caused in order to pursue the client’s total satisfaction.