TERMS AND CONDITIONS

Terms of sale
In accordance with art. 7 of leg. Decree 70/2003, leg. Decree 185/99 on remotely concluded contracts and GUARANTEES for the buyer.

Subjects

Supplier:
The company, Resolfin Srl, with its headquarter in Via Monterosa, 3, 00071 – Pomezia and VAT registered number 12501551001 hereinafter nominated as the supplier.

Client:
The subject identified by the data inserted during registration and the acceptance of the present  general conditions (hereinafter named Client).

Purpose of the service
Through the e-commerce service, the supplier provides a virtual store to the client where it is possible to view indoor and outdoor flags and other accessories online. The client can view the supplier’s electronic catalog and its offers and purchase them through the
supplier under the present terms of sale.

Right to privacy
The supplier informs that it is possible to browse the website without being a registered user and have access to information, product details, price lists and all services made available without the need to insert personal data. It is compulsory to insert the required data in order to use services,
such as newsletters and online purchasing. The provision of data is not compulsory, but it is aimed at building and maintaining the contractual relationship with the supplier which can’t take place in case of refusal.
The data provided, or, referred by you could be communicated to: external parties who carry out specific roles on our behalf (product delivery, producers of the items requested, accounting, tax compliance, information system management, market research); banking institutions for the management of income and payments deriving from the execution of contracts.

Nature of the relationship and cases of non-applicability of consumer protection laws
In compliance to what is foreseen by the current national and community laws in force, the economic relationship between the supplier and client is disciplined by the regulation to protect consumers exclusively in the case where the client only purchases for personal, and not working, purposes. As such, the relationships between the supplier and the client who purchases for work related motives by providing us with their VAT registration number, are exempt from the consumer protection law.

Prices
Unless otherwise written, all prices indicated are intended as “VAT excluded” and are expressed in Euros. The validity of the prices shown is the one indicated at the moment the order was forwarded to the supplier. The prices of some or all products can, in fact, change many times during the day without any warnings. For every order, the invoice is emitted and sent together with the goods. The supplier isn’t responsible for any additional taxes imposed by other countries.

Payment
The client has the possibility to choose among several payment methods
1. Wire transfer in advance to:
Resolfin srl – Via Monterosa 3, 00071 – Pomezia (RM)
Bank of reference: Banca Intesa Sanpaolo spa – Via Roma 132 – 00071 Pomezia (RM)
IBAN: IT56E0306922005100000003963
If you choose the ½ wire transfer in advance payment, you need to send the copy of the payment
receipt to the fax number 069145227 within 7 working days. Beyond this date, the order shall be
considered null. ONLY AFTER RECEIVING THE FAX, WILL THE GOODS BE SHIPPED.
2. Payment by credit card through the protected and guaranteed PAYPAL circuit.

Purchase orders
Each order is distinguished by a unique code number (order number) and contains the indication of the system’s order date, the detail of the items purchased, with shipping fees and single inclusive VAT prices in Euros.
The receipt of the order doesn’t bind the supplier until the information system is updated and there is a confirmed written email sent to the address provided during registration.

Delivery: costs, methods and times.

The supplier will ship by express courier, otherwise, the client has the possibility to request and collect at our facilities or at another location agreed together with the supplier. (Please note that goods won’t be shipped to Livigno and Campione d’Italia).
The transport cost with express courier in Italy (EXCLUDING THE MINORI ISLANDS AND VENICE) is set at 8.00 euros + VAT (excluding the purchase of flagpoles in fiberglass).
The transport cost by express courier TO THE MINORI ISLANDS AND VENICE has to be calculated.
The transport cost by express courier in Europe (Schengen area) is set at 15.00 euros (excluding the purchase of flagpoles).
Transport is free for orders above €500.00 + VAT (excluding the purchase of flagpoles in fiberglass).
The costs and other fees connected to transport and/or shipping of the products are calculated and detailed in the order confirmation and the purchasing invoice.
Upon receiving the goods at your home address, the client should verify the integrity of the items as well as the quantity and quality with what was indicated in the accompanied document. In case of discrepancies and/or deformities, it is up to the client to write them down on the transportation document (delivery note or waybill) in order to enforce your rights. Shipping times will be communicated to the client within 2/6 working days and is in line with the information received by the express courier. Any delays or damages are to be attributed to the express courier.

Complaints and shipping delays
The client has the faculty to verbally communicate any problems (errors, inconveniences or delays in delivery) by telephone at +39.06.9145226 or in writing at the email address info@resolfin.com (from Italy). These communications received will be treated with maximum urgency in order to resolve any
inconveniences caused in order to pursue the client’s total satisfaction.

Right of withdrawal
(Only valid for private clients and not applicable to companies)
The client receives written instructions to exercise the right of withdrawal for every order.
The unsatisfied client can exercise the right of withdrawal (leg. Decree 22/05/99 n.185 – protection of consumers for remotely concluded contracts) within ten working days starting from the receipt of the good, by sending us a registered postal letter with confirmation of receipt at the following
address, Resolfin s.r.l. Via Monterosa 3, 00071 – Pomezia (RM).
The withdrawal can also be sent with the same terms by telegram as long as it is confirmed through a registered letter with confirmation receipt within the following 48 hours.
In order to receive the refund, the consumer must resend the purchased items to the supplier’s office at Via Monterosa 3, 00071 – Pomezia (RM) within ten days.
The client has the right to withdraw without any penalties and the only expenses borne by the client are those relating to the return of the product and not to those relative to the first shipment by the supplier. To comply with the correct relationship with the supplier, the client is committed to
storing and keeping the received products they want to withdraw, with the utmost care and intact
with the original packaging.
The expenses and risks resulting from the transportation of the return are borne fully by the client.
The return of broken, deteriorated or incomplete products won’t be accepted by the supplier and will be returned to the sender with additional transportation costs. The supplier will go ahead with refunding the client once the supplier has received the goods in compliance with what was indicated and mentioned above.

The supplier shall carry out the refund practices to exercise the right of withdrawal through wire transfer within 30 working days (days) from the receipt of the communication that the consumer intends to withdraw.

Guarantees given by the client
The client guarantees, by assuming every responsibility, and exempting the supplier from any prejudicial consequence, that the data provided during the registration of the present general conditions are truthful and is the real identification of the client, who, additionally commits him/ herself to immediately inform the supplier in written form, or by email, of any changes to the data provided. Furthermore, the client is informed about the need to communicate a valid email address to the supplier in order to allow the supplier to confirm the order as well as any additional
communications.

Limitations of liability
The supplier declines any responsibility for malfunctions, service interruptions or performance degradation, whether or not these are due to force majeure or unforeseeable circumstances, when they are not directly attributable to the supplier due to its intent or gross negligence.
Validity of communications
The client accepts that notifications and communications concerning all online services (including those relating to purchase orders) are carried out by the supplier in electronic format (e-mail) and through web services. The client acknowledges its full validity and expressly renounces, from now, the declarations sent and/or received in electronic format.
Complaints
The client can send their complaints to the supplier by:
1. The information page as either a registered user or a non-registered one;
2. The notes field present in every order detail sheet;
3. Email
4. Telephone: +39 06-9145226.
Registered post with notification of receipt, addressed to Resolfin s.r.l. Via di Monterosa 3, 00071 – Pomezia (RM).

Cost of using distance communication techniques
Connection costs are applied by the client’s internet service provider for all online services, and so the client should consult the provider should they want to find out more about costs.
Applicable laws
The European Community laws in force are exclusively applied to all of the supplier’s e-commerce
service sites.
The client declares having read and specifically accepting the clauses of the following articles of
the general terms of sale on the supplier’s sites:
7 (term of forfeiture to assert the discrepancies)
12 (guarantees given by the client);
13 (limitations or liability);
14 (validity of electronic communications); e-commerce: information on privacy protection and data
processing.

CONDITIONS OF SALE FOR SUPPLY (VISUAL LAB)

• The sales contract is concluded in full compliance with the rules, agreements, conditions and methods contained in the order confirmation and in the technical data sheets and in particular in the descriptions, quantities and any attached drawings, which the parties declare to know well and accept without reservation.
  By placing an order, the customer expressly accepts the validity of these conditions.
  All attachments to the offer, images, catalogs, drawings, etc. they must be considered purely indicative and are not considered contractual elements, they remain the property of Resolfin srl.
  Reproduction, transfer or publication without the written authorization of Resolfin srl is prohibited.
  The copyright for the technical representations provided by us remain our property.
  We reserve the right to apply our company logo or a special mark on all products we make.
  By concluding the contract, the customer acknowledges his agreement that the works performed by us for him can be used by us for advertising purposes.
  The customer is responsible for completing the bureaucratic and authorization procedures at the competent offices for the installation of the purchased products.
  By signing this contract, the customer declares to have obtained the necessary authorizations and / or licenses, relieving Resolfin srl from any civil and criminal liability.
  • The lead times are specified in the price list and / or in the order confirmation and always mean working days from the formalization of the order.
    Standard packaging included – anonymous packaging on request.
    In case of return by courier at the times indicated, shipping times will be added which may vary depending on the place of delivery.
    For formalization of the order it is necessary:
    a) Order confirmation signed;
    b) Payment;
    c) Sending and / or approval of a graphic file.
    Common rule for the calculation of the timing: the formalization of the order must take place no later than 10:00 so that the calculation of the days includes the same day on which the order is placed.
    If payment by bank transfer has been agreed, it will be sufficient to send the complete accounting of Operation Reference Code
  • Payment is indicated in the order confirmation.
    Payment types available:
    Advance transfer (send accounting of payment) or electronic payment;
    • Direct remittance – in case of collection at our. Site;
    • Bank Remittance 30 days – (only resellers following credit line approval);
    • Direct remittance following receipt of goods (valid for public administration).
  • It is agreed that in the event of non-compliance with the payment terms beyond 5 days from the deadline or from the simple request formulated by the company (without the need for a formal notice), the statutory default rate pursuant to Legislative Decree no. 192/2012.

  • It is agreed that the transport is to be considered as a departure from our headquarters in Pomezia even if the customer decides to use couriers affiliated with Resolfin srl for shipping.
    Resolfin srl is not responsible for any damage or delays in transport on the products, the customer is required to sign the delivery notes with “control reserve” and to communicate any defects within 24 hours of delivery.

6 Any changes, additions or variations defined or requested during construction or in any case communicated after the conclusion of the contract, must be made directly to Resolfin srl and will be governed by a new contract or appendix with postponement of the terms referred to in point 2.

• Guarantees and compliance
  We guarantee the absence of defects in the material and performance in accordance with the recognized state of the art. Resolfin guarantees the use of materials that comply with the customer’s request or the sales specifications.
  Textile products.
  Textile products displayed outside are not covered by a duration guarantee as it is limited by the metrological conditions, therefore they fall within the field of consumables.
  Dimensional tolerance allowed on flat textile products ± 5% UNI EN 1773: 1998.
  Permitted color tolerance ≤ Δ 6 in accordance with ISO 12647-2 for outdoor products.
  To be recognized, print defects must be visible to the naked eye from a distance of 3,5 meters with daylight from above (not backlit).
  The double-sided flags have an internal black cloth to guarantee the transparency of the writings from the front to the back. In the case of a white background, the final color will be slightly tending to gray due to the presence of this internal fabric: where possible it is advisable to set the graphic layout with a background colored.
  Stainless steel.
  Any appearance of spots or rust spots after installation depends on atmospheric and / or environmental pollution and not on defective material.
  These problems are not covered by the guarantee, they do not damage the material and do not give the right to disputes or replacements. The customer is aware that in such cases extraordinary cleaning with specific products as indicated in the Use, cleaning and maintenance manual for stainless steel provided by Resolfin srl is sufficient.
  For customized materials, no complaints will be accepted if the print file provided by the customer is not created in accordance with the “graphic file execution instructions” on the resolfin.com site or if the “graphic file control” service has not been purchased. The customer is required to communicate the defect within three days from receipt of the goods or from the occurrence of the defect by means of pec to resolfinsrl@legalmail.it attaching explanatory photos.
  By sending the order, the Customer declares to have full and legitimate ownership and availability of the images, logos, drawings and any other object of supply and guarantees that they will not be contrary to mandatory laws or regulations, exempting the Supplier from any and all liability in any case dependent on or connected to their use.
  In particular, the Customer guarantees that what is supplied does not violate any copyright, distinctive sign, model, patent or other third party right and undertakes to indemnify and hold harmless the Supplier from any and all claims of third parties for violation of the rights of ‘author or other intellectual and / or industrial property rights as well as for any other title, action or reason in any case connected to the object of supply.
  The Supplier, who will in no case proceed to verify what is supplied, except in relation to the graphic compatibility with the specific requests, however reserves the right not to accept the order or not to execute it if this involves an evident violation of the intellectual and / or industrial property rights of third parties or if its contents are contrary to public order or morality.

• For the purposes of this contract, the client and the contractor maintain their domicile at their offices.
• Retention of title. It is agreed that the goods and works covered by this contract will pass into the property of the purchaser only after the effective full payment of the price has been made.
• The parties agree that in the event of a dispute the following will apply in the order:
  Ordinary law and civil code;
  • These Conditions;
  • Pacts, conditions and agreements referred to in the order form;
  • Contractual conditions of the customer even if signed by the supplier.
  For any dispute that may arise regarding the interpretation, effectiveness and execution of this contract, the parties agree that the competent court is that of Rome.

Treatment of personal data –
The parties mutually agree to know and apply, within their own companies, all current regulations, both primary and secondary, for the correct management of the processing, including EU Regulation 2016/679.
The Parties also mutually acknowledge that they have been correctly informed about the reciprocal treatment of personnel and undertake to carry out all activities pertaining to them in full compliance with the legislation in force from time to time.
Without prejudice to the provisions of art. 8.5 and 9, each party, as independent data controller, guarantees from now on, assuming all responsibility in this regard, that the personal data of third parties, including those of end customers, will be processed only for the inherent or otherwise connected purposes. the execution of this Agreement.